Step 4 · Business Memory
What the business now remembers
Phase-1 event-ledger capture · captured 2026-05-31 21:49 (local)
Captured record
Urgent after-hours wheelchair-ramp safety assessment requested.
Operational context
Safety-critical: caller's father just discharged from hospital; ramp unsafe. Route to nearest accessibility crew; confirm same-day or next-morning window.
Commercial context
Estimated opportunity $1,500–$4,500 · CRM: HubSpot.
Event-ledger trail
- 21:47
Call captured
Inbound after-hours; AI receptionist answered.
- 21:49
Qualified
Score 88; urgency high; consent granted.
- 21:50
Memory captured
Transcript, summary, intent, next action recorded to the event ledger.
Memory mode — Phase 1 (operational event-ledger capture)
- RAG retrievalNot active
- Vector memoryNot active
- Per-tenant knowledgeNot active
Advanced retrieval / vector / per-tenant knowledge is deliberately gated for a later phase.
Next actions on file
Callback to confirm assessment window
On-call accessibility specialist · by 9:00 AM tomorrow